Frequently Asked Questions
Do you have a retail storefront?
At this time, Spack Craft Fabric is only online although we offer Curbside Pick-up in Binbrook, ON!
Do you ever have sales or offer other discounts?
We are a small shop just getting started! We will be offering an exclusive coupon code in our monthly Newsletter for subscribers.
If you are a maker and want to consider applying for our Brand Ambassador program, please see this page here.
Do you offer Oversized Lettermail for small orders?
We have removed all non-tracked options for the time being as we have recently have had some issues with packages going missing in the mail as well as delays due to the pandemic.
We apologize as we realize that these options offer a more economical rate to receive your order.
As a small business, we can't afford to replace your order if it goes missing, as such, we will only be offering tracked shipping services that offer liability coverage going forward. This protects both our customers and our business.
Thank you for understanding!
Why are your shipping costs so high?
Retailers that offer free shipping and reduced rates are absorbing the costs within the markup of their product. In order to keep our price per half yard at what we consider a fair price point when the price of fabric is increasing from our suppliers, we have decided that to offer real time shipping estimates straight from Canada Post (slightly reduced through Shopify).
We offer several options to offset these shipping costs:
- Curbside Pickup (in Binbrook, ON) is always free
- Free local delivery to the Greater Hamilton Area on orders of $25 or more. ($5 for orders under $25)
- Free shipping on orders of $150 or more.
We are currently revisiting our shipping strategy and available partners to try to improve on this issue!
Do you sell by the yard or the meter?
We sell by the half-yard, however your order will be in 1 continuous cut.
Our system does not allow for decimals, so the quantity works as follows:
1 = half yard
2 = 1 yard
3 = 1.5 yards
4 = 2 yards
You are a Canadian shop, why do you choose to use yards as your unit of measure?
Most online fabric retailers are selling by the half-yard or yard. This allows us to present an easily comparable price-point.
Do you offer any bulk discounts?
If you want to order by the bolt, please contact us and we can discuss a bulk discount rate and time frame for delivery.
Can you special order fabric?
If it is available from one of our distributors, we can special order it for you! All special orders must be paid for in advance and must be at least 5 yards in quantity.
What is a Brand Ambassador?
This is a program we are running to help promote use of our fabric in other small businesses! To qualify, you must have your own business and strong social media skills. We offer a limited amount of positions, for more information, click here.