Cutting Policy
Spack Craft Fabric - Cutting Policy
We understand that ordering online can be scary and that every shop does things their own way. This page has been provided in order to provide details of what you can expect when you order fabric from our shop.
- Regular Width Quilting Cotton
- Wideback Quilting Cotton
- Short Bolts
- Short Pieces
- Remnants
Regular Width Quilting Cotton: default=cut
All regular width quilting cotton will be cut with either scissors or a rotary cutter at our discretion. We typically add at least 1/2" to each 1/2 yard cut to accommodate edges that aren't straight.
Please note: We cannot guarantee 18" of straight grain material due to the way fabric is wound on the bolt (often, its not completely straight) The fabric is measured from one straight edge to another as it comes off the bolt at the selvedge and fold.
Wideback Quilting Cotton: default=torn
Available either cut or ripped (please leave an order note with your preference, if no note is left, the default will be to rip for wideback material to ensure a straight grain piece.
If your preference is ripped, an additional 1.5" per edge will be added to account for the distortion along the tear.
If you chose cut and the leading edge of the fabric was last torn, you will receive an additional 1.5" to accommodate the torn edge.
The edge will not look straight as the fabric is often not wrapped straight on the bolt. (This is why the default is to rip for wideback)
Short Cuts
While we don't offer refunds on cut fabric, occasionally we make a mistake.
If you feel your cut has been shorted, here is what you should do (before washing or cutting into the piece):
- Take a photo with a ruler or measuring tape across your cut at the selvedge showing the short cut.
- E-mail or DM this photo and an explanation to the shop along with your order number.
- Allow us the opportunity to make it right! Depending on how much the cut was shorted by and your preference, we will:
- Offer you credit for the amount shorted on a future order or refund the difference.
- Send you the difference (if your cut is short by 18" (1 unit) or more)
- Replace the cut entirely - This must be arranged in advance and you must send back the short cut in the same condition received (unwashed/unused)
Short Bolts
While we strive to have accurate inventory at all times and allow for yield loss on cutting (no short cuts!), sometimes the amount left on a bolt is short of what we expected.
We understand that when you order fabric, often you need specific amounts and sometimes that is in combination with other pieces. Our process is to pull the entire order and check any skinny bolts with larger cuts before starting to cut the whole order. While not a perfect process, we generally catch most of them and email you before cutting any portion of the order to make sure we have a plan.
For example, do you still want the piece or do we need to substitute more on another item to compensate.
It's a good policy to add the shop e-mail to your contacts just in case, in order to make sure you receive communication about your order. Sometimes shop e-mails will go to your spam folder otherwise.
Short Pieces
Occasionally we receive a bolt from our manufacturer with a cut in the middle and sometimes we might have two skinny bolts left from a regular print we stock and we can't supply the entire length you have ordered as one piece, even if we have the total yardage that you purchased.
If this happens, you will be contacted by the shop to see what you would like to do, just like if we had found a short bolt (see above).
Remnants
If your cut has 6" or less as a remnant, the shop policy is to gift it on the cut.
It's usually noted on your packing slip so you are aware in case you keep track of how much you have.
Pieces larger than 6", but less than a yard are usually converted into shop remnants.
If you would like to receive any extra that might be left as a remnant. please leave a note on your order and the shop will contact you to invoice for the remnant piece. Please note that it will be left on the original piece as one cut.
Order Note Examples: "Send the rest!" or "I would like whatever you have on SKU:" (The SKU will be listed in the item title)