Design Roll - Designer Essentials Solids - Arctic White (40 pc)

Shipping, Local Delivery and Pick-Up Options

Updated:  May 19th, 2025

Shipping Alerts

United States: Tariffs and Brokerage Fees Alert

We value our US customers, however we need to discuss the tricky situation that the new tariffs implemented in 2025 by the United States Government has put us in.  While our policy on duties and brokerage fees has not changed, we would like to remind our customers that duties, tariffs and brokerage fees are always payable by the receiver (the customer).  It is expected that our customers are familiar with their country's import taxes when making the decision to purchase.

It has been brought to our attention that the brokerage fees were higher than expected.  Unfortunately, this is out of our hands and we don't see this information.  If you have a preferred courier, please let us know in the order notes and we can see if we can accommodate.  Canada Post/USPS or UPS are the two main shippers that we use to the United States.  In the event of a Canada Post strike (see below), UPS will be used for the bulk of our shipments.  

All products are clearly identified on customs forms with the place of origin, where the item was manufactured, the HS Code, how customs identifies the item being shipped, weight of the item and the price paid.  

Most fabric is printed in Pakistan, South Korea, Indonesia, Japan and China.  Many of the notions  and hardware that we stock are produced in China, along with Taiwan.  All new products being entered into the system will have this information listed in the item description, please contact the shop if you have a question on the country of origin of an item that is not listed.

Canada Post:  There is the potential for a Canada Post strike as early as May 22nd, 2025.  

What does this mean for our customers?  

We use Canada Post as our default postal service (domestic and worldwide), however we also utilize courier shipments.  The limitations on our couriers are that they cannot, under any means, deliver to a PO Box and there may be restrictions or additional fees to rural areas. 

In the event of a strike, please utilize a physical address for delivery.  If the delivery is a place of business, please let us know as that changes the options we need to fill out to ship.  Again, in the case of a strike, we will be unable to ship to PO Boxes.

Should there be a difference of more than $5 on the quoted shipping fee to deliver by courier during the strike, you will be contacted with options.  As always, if you are quoted a higher price and we are able to secure shipping for less, shipping overages will be refunded per our standard policy below.

Standard Shipping Policy

Shipping is available and is fulfilled by Canada Post or courier, at our discretion.  Shipping is automatically calculated at checkout by weight using Canada Post as the default shipper.   

New:  We are sadly saying goodbye to Local Delivery in May 2025.  If you are local to Hamilton, meetups can still occur to help you get your fabric - please email the shop prior to ordering to co-ordinate.

We still offer the following shipping options:

Curbside Pick-up (Free)

• Available in Binbrook, ON. 
• Please note that this is a residential address and appointments are necessary for pick-up.   
• You will be e-mailed when your order is ready and to schedule your pick-up appointment.  (Typically within 24 hours)
• If you are looking for a specific pick-up time in advance, feel free to contact us and see if we can accommodate!  

Flat Rate Delivery on Qualifying Orders (includes tracking and insurance)

• Orders of $75 or more will ship for $10 Flat Rate in Canada.
• Orders of $75 or more will ship for $16 Flat Rate in the US. (we are not accountable for any additional taxes or duties that customs may apply)
• Orders will ship utilizing the most economic option.

Free Delivery on Qualifying Orders (includes tracking and insurance)

• Orders of $150 or more will ship free in Canada.
• Orders of $200 or more will ship free in the US.  (we are not accountable for any additional taxes or duties that customs may apply)
• Orders will ship utilizing the most economic option.

Shipping Overages (Updated October 2024)

• Shipping overages (on domestic orders) of $2 or more (before taxes) will be automatically refunded when your order is fulfilled. 
• Shipping overages (on international orders) of $5 or more (before taxes, in Canadian dollars) will be refunded upon the parcel's arrival.
• This occurs mainly on smaller orders that we can reduce the standard package size on or if we are able to take advantage of an alternate carrier for less than Canada Post quoted.

Oversized Lettermail & Non-tracked International Shipping Options

We don't offer this service as there have been issues in the past with orders not arriving, tracking offers the best way to keep track of your order in case anything happens. We apologize as we realize that these options offer a more economical rate to receive your order.  

As a small business, we can't afford to replace your order if it goes missing, as such, we will only be offering tracked shipping services that offer liability coverage going forward.  This protects both our customers and our business.  All orders come with default insurance covering the cost of the order up to $100.  If your order total is greater and you want increased insurance, please contact the shop. 

Thank you for understanding! 

Missing Your Package?

Packages are the responsibility of the shipping service once they are picked up and we are unable to make any guarantees regarding service.

All packages come automatically with up to $100 in insurance and if you would like to add more, please contact the shop prior to placing your order.  

That being said, if  you require help to find your package or to contact the shipping provider, please contact us and we will help in any way we can.